Delivery, Cancellation and Refund Terms

Delivery

Credits and daily check packages are a digital service; there is no physical shipment and no shipping fee. Once your payment reaches our account, the credits or package you bought are added to your account electronically within one business day at the latest, and the order shows as “Paid” on your account page.

A package bought while another runs starts the day after the running package's last day. Credits never expire.

Cancelling an order

An order that has not been paid creates no debt; an order not paid within 7 days is cancelled automatically. If you change your mind after paying, the refund terms below apply.

Failed checks

If the analysis of a file fails for a reason on our side, the credit or daily check used is given back automatically.

Credit packs

Credit packs that have not been used at all are refunded in full within 14 days of the credits being added to your account. Credit packs that have been used are not refunded.

Daily check packages

Packages with which no check has been made are refunded in full within 14 days of being added. Packages already in use are not refunded; if you wish, your package is ended for the remaining days.

How to request a refund

Write from the email address registered to your account to contact@flowfuser.com, naming the credits or package you want refunded and the bank account for the refund (IBAN and account holder). Eligible requests are refunded within 14 days of reaching us, to the account you paid from or the one you name.